Safety Notice

COVID-19 Policy

COVID-19 Policy at LLangoed Hall

The safety and wellbeing of our colleagues, guests and visitors has always been our main priority.  We have implemented measures in order to create a safe environment for everyone.  We are constantly monitoring and reviewing best practice from the Welsh Government, as this changes we will update our methods and processes accordingly.

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COVID-19 Policy
  • TeamsAll of our team members have completed all necessary risk assessment, health and safety and COVID-19 training
  • TeamsPPE has been provided and is readily available for all of our teams to use as and where required
  • TeamsWe have adapted our working methods and shift patterns to create a safer working environment
  • Hotel bulletWe have implemented social distancing measures and additional signage throughout the building
  • Hotel bulletSanitiser points are available throughout the hotel including main entrance and exit areas
  • Hotel bulletCommon and high use touch points have been identified and enhanced cleaning procedures are in place
  • Hotel bulletHotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • Guest bulletMinimum touch check-in and check-out procedures
  • Guest bulletThe cost of your stay will be deduced from your secure card on departure.
  • Guest bulletCard payment only, we currently do not accept cash
  • Guest bulletServices provided during your stay will be charged to your room upon consumption
  • Guest bulletSingle use amenities are provided in your room

Food & Beverage

  • Cutlery bulletAll dining requirements should be booked at the reservation stage for both breakfast and dinner. 
  • Cutlery bulletIn room dining is available.
  • Cutlery bulletOur menu offering has been adapted and requires minimal food preparation and handling
  • Cutlery bulletWe have outside areas available for dining

 

Meetings & Events

  • Meetings bulletRoom capacities have been adjusted to facilitate social distancing
  • Meetings bulletMany event rooms have access to outdoor spaces
  • Meetings bulletWe are happy to show you around our facilities
COVID-19 Guest Guidelines
  • Book bulletWe request you make your reservation in advance of your arrival and advise us of your dining requirements
  • Book bulletWe will require full name, address with postcode, contact telephone number and email address at the time of booking
  • Book bulletYou will receive an email to confirm your reservation which will include a link to our website advising our COVID-19 policy and guidelines
  • Book bulletThe cost of your stay will be deduced from your secure card on departure - we do not accept American Express or Diners cards, or currently cash payment)
  • Book bulletIf you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • Arrival bulletWe would request you adhere to the Welsh Government guidelines in relation to your stay with us. 
  • Arrival bulletWe are doing our best to comply with Government advice and keep you safe, with these additional measure in place we request you allow a little extra time for our teams to provide our services
  • Arrival bulletIf you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • Arrival bulletFace coverings must be worn through out the hotel and can only be removed if you are in your room, or seated with food/drinks.  Please ensure to bring your own supply, we are unable to provide these items
  • Stay bulletWe have implemented social distancing measures and additional signage throughout the building and request you respect them.
  • Stay bulletSanitiser points are available throughout the hotel including main entrance and exit areas
  • Stay bulletCommon and high use touch points have been identified and enhanced cleaning procedures are in place
  • Stay bulletHotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • Stay bullet For your safety we will not service your room, if you require additional room amenties please contact reception. 
  • Stay bulletAny services provided during your stay will be charged to your room upon consumption - we do not accept American Express or Diners cards, or, currently, cash payment

 

Food & Beverage Offering

  • Food bulletAll dining requirements should be booked at the reservation stage for both breakfast and dinner.
  • Food bulletWe are following Welsh Government advice in relation to restrictions on the sale of alcohol.
  • Food bulletOur menu offering has been adapted and requires minimal food preparation and handling
  • Food bulletIn room dining is available, we have outside areas also available.
  • Food bulletOpening times will be adjusted to allow for service respecting social distancing measures
  • Departure bulletYou will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk
  • Departure bulletYou will receive a receipt from us by email once you have departed
  • Departure bulletWe hope you enjoy a safe stay with us and look forward to your return!

Got a question?

Got any questions in mind?

Please contact our knowledgeable team today who will be happy to help.

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